Refund policy
Return & Refund Policy
We offer a 30-day return policy. You have 30 days after receiving your order to request a return.
Return eligibility
For voluntary change-of-mind returns, the item must be in its original condition, unworn beyond a brief fit check, and returned with its original packaging. You will also need your order number or other proof of purchase.
To request a return, contact us at alignpro.support@gmail.com before sending the item.
If your return is accepted, we will provide the correct return address and return instructions. Please do not send products back without contacting us first, as this may delay or prevent your return from being processed.
Return shipping costs
Customers are responsible for return shipping costs for change-of-mind returns, unless applicable consumer law requires otherwise.
If an item is defective, damaged, incorrect, or materially different from its description, AlignPro will cover reasonable return shipping costs when a return is required.
Original shipping charges are generally non-refundable for voluntary returns. However, standard outbound delivery charges will be refunded where required by applicable law.
Damaged, defective, or incorrect items
Please inspect your order after delivery. If your item is damaged, defective, or incorrect, contact us at alignpro.support@gmail.com as soon as possible.
Include your order number, a description of the problem, and clear photographs where reasonably possible.
After assessing the issue, we will provide an appropriate solution, which may include a replacement, refund, or return instructions. For inexpensive or clearly defective items, we may not require the product to be returned.
Exchanges
The quickest way to exchange an item is to request a return and place a separate order for the replacement after your return has been accepted.
Sale and promotional items
Sale and promotional items are covered by this policy unless clearly stated otherwise before purchase.
This does not limit any mandatory rights relating to faulty, unsafe, damaged, or incorrectly described products.
European Union and United Kingdom cancellation rights
Customers in the European Union and United Kingdom generally have the right to cancel an online purchase within 14 days of receiving it without providing a reason.
After notifying us of the cancellation, the product must generally be returned within a further 14 days.
Customers are responsible for change-of-mind return shipping costs, provided these costs were disclosed before purchase.
Customers may inspect the product as reasonably necessary to determine its nature, characteristics, and fit. Where permitted by law, we may reduce the refund if handling beyond what is reasonably necessary has reduced the product’s value.
For eligible statutory cancellations, standard outbound delivery charges will be refunded. Additional charges for express or premium delivery are not refundable.
United States
Our 30-day return policy applies to customers in the United States. Additional consumer rights may apply under federal or state law.
Nothing in this policy limits any rights that cannot legally be excluded.
Australia
Our products come with guarantees that cannot be excluded under Australian Consumer Law.
Customers may be entitled to a repair, replacement, or refund if a product is faulty, unsafe, materially different from its description, or otherwise fails to meet a consumer guarantee.
These rights apply in addition to our voluntary 30-day return policy.
New Zealand
Customers in New Zealand have rights under the Consumer Guarantees Act and Fair Trading Act.
If a product is faulty, unsafe, incorrectly described, or not of acceptable quality, the customer may be entitled to an appropriate repair, replacement, or refund.
These rights apply in addition to our voluntary 30-day return policy.
Refunds
We will notify you after receiving and inspecting your return.
If approved, the refund will be issued to your original payment method, normally within 10 business days. Where consumer law requires an earlier or different refund deadline, the legally required deadline will apply.
Your bank or payment provider may need additional time to display the refund.
If more than 15 business days have passed since your refund was approved, contact us at alignpro.support@gmail.com.
Statutory rights
Nothing in this policy excludes, restricts, or replaces consumer rights that cannot legally be excluded.
Contact
For return or refund questions, contact:
Last updated: 9 August 2026