Shipping policy
Shipping Policy
Free standard shipping
We offer free standard shipping on all orders.
We currently deliver to eligible addresses in the United States, United Kingdom, European Union, Australia, and New Zealand. Available destinations will be shown at checkout.
Estimated delivery time
Orders normally arrive within approximately 2–3 weeks (14–21 calendar days) after the order is placed.
This estimate includes both order processing and shipping time. Delivery times are estimates and may occasionally be affected by customs processing, carrier delays, public holidays, severe weather, or other circumstances outside our reasonable control.
Order confirmation and tracking
After placing an order, you will receive an order confirmation email.
When tracking is available, you will receive a shipping confirmation containing your tracking information. Tracking updates may take several days to appear after dispatch.
If you have not received tracking information or an order update, contact us at alignpro.support@gmail.com.
Delivery delays
If we become aware that your order cannot be delivered within the estimated timeframe, we will contact you with an updated estimate and available options.
Where required by applicable consumer law, customers may cancel substantially delayed or undelivered orders and receive a refund.
Incorrect shipping information
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error, contact alignpro.support@gmail.com as soon as possible. We will try to correct the address, but changes cannot be guaranteed once an order has entered processing or been dispatched.
Additional delivery costs caused by an incorrect or incomplete address may be charged where permitted by law.
Lost, damaged, or missing orders
If your parcel arrives damaged, appears to be lost, or has not arrived within the expected timeframe, contact us at alignpro.support@gmail.com with your order number.
We will investigate the issue with the supplier or delivery carrier and provide an appropriate solution, which may include a replacement or refund.
If tracking shows the parcel as delivered but you cannot locate it, please check around the delivery location and with household members or neighbours before contacting us.
Customs, taxes, and duties
Free shipping means that no standard shipping fee is charged by AlignPro.
Any applicable taxes, customs duties, or import charges will be handled as displayed during checkout or as required by the destination country. These charges are not included in the free-shipping offer unless expressly stated.
Order changes and cancellations
Contact us as soon as possible if you need to change or cancel an order.
We cannot guarantee changes or cancellations after an order has entered processing or been dispatched. After delivery, eligible products may be returned in accordance with our Return & Refund Policy.
Contact
For shipping questions, contact:
Last updated: 9 August 2026